July 11, 2025

Customer Engineer

Mzda: 75.000 CZK - 165.000 CZK

Technologie: Active Directory Domain Services

Lokace: Full-Remote

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Introduction

You will join a long-term infrastructure support and consulting project delivered for a leading global technology and IT services company supporting enterprise customers in sectors such as finance, manufacturing, and public services. The focus is on maintaining, optimizing, and troubleshooting Active Directory environments and Identity & Access solutions.

This is a hybrid role combining the responsibilities of a Customer Engineer and a CSS Support Engineer. You will work both proactively (best practices, assessments, optimizations) and reactively (incident troubleshooting, root cause analysis, performance issues).

Job description

Provide advanced technical support and consulting in Active Directory and Identity & Access
Troubleshoot complex Active Directory issues including replication, performance, Group Policy, and security
Support disaster recovery, migrations, and performance tuning
Conduct proactive services such as assessments, environment reviews, and optimizations
Collaborate with customer IT teams including advanced-level Windows infrastructure support
Handle escalations and perform root cause analysis
Work remotely in a distributed, international delivery model

Requirements

Strong experience with Active Directory Domain Services
Group Policy design and troubleshooting
AD replication, performance tuning, and disaster recovery
Security and administration of Active Directory environments
Solid troubleshooting skills in enterprise infrastructure
Basic networking knowledge (IP, DNS, DHCP, routing)
Ability to work independently in complex environments
Excellent written and spoken English

Preferred:

Experience with identity management technologies (e.g., Microsoft Identity Manager, ADFS)
Knowledge of Azure AD and Azure AD Connect
Scripting skills (PowerShell)
Familiarity with Windows troubleshooting tools (ProcMon, WinDbg, WPA, NetMon)
Understanding of ITIL and case management tools

We offer

IČO
Long-term international project
Fully remote work from selected EU countries
Opportunity to work on complex enterprise infrastructure environments
Flexible ramp-up plan
Professional growth in both support and consulting roles

Customer Engineer

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Introduction

Job description

Requirements

We offer

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